These Terms and Conditions set out the basis on which Removal Companies Holland Park provides domestic and commercial removal, packing, storage, and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following words have the meanings given:
Client means the person, firm or company requesting or using our services.
We, us, our means Removal Companies Holland Park, the provider of removal and associated services.
Services means any removal, packing, unpacking, loading, unloading, handling, storage, transportation, waste removal or related services supplied by us.
Goods means all items, personal effects, furniture, equipment and property transported, handled or stored by us on your behalf.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.
We provide household and office removals, packing and unpacking, furniture handling, limited storage arrangements and associated services in and around the Holland Park area and surrounding districts. The exact scope, location and timing of the services will be as set out in our written quotation and booking confirmation.
We reserve the right to sub-contract some or all of the services to carefully selected third parties where appropriate. Where we do so, these Terms and Conditions will continue to apply to the services provided.
Any quotation is based on the information you supply to us, including the volume and nature of goods, access conditions at the collection and delivery addresses, distance, parking arrangements, and any special handling requirements. Quotations may be provided after an in-person or virtual survey, or based on information given by you.
Unless otherwise stated in writing, our quotation will:
Include labour, vehicle use, and standard equipment required to complete the services under normal conditions.
Exclude any additional charges for parking, congestion, tolls, customs duties, or statutory fees payable to third parties.
Be valid for a limited period from the date of issue, after which we may revise it.
We reserve the right to revise the quotation or make additional charges if:
The services are not carried out within three months of the quotation date.
The volume of goods, access conditions, or other material circumstances differ from those originally advised.
The services are delayed or extended due to your actions, omissions, or circumstances beyond our reasonable control.
Your booking will be confirmed only when you have accepted our quotation in writing or by any method we agree, and any required deposit or advance payment has been received by us.
When booking, you must provide accurate and complete information regarding:
Collection and delivery addresses, including access details and any restrictions.
The approximate volume and nature of the goods.
Items requiring special handling, dismantling, protection or additional manpower.
Any time constraints, building management requirements or parking limitations.
We reserve the right to decline or cancel any booking where:
We reasonably believe the services cannot be safely or lawfully completed.
You fail to provide required information or payments.
There is a material change in circumstances rendering the quotation unworkable.
You agree to:
Ensure that you or your authorised representative is present at collection and delivery to provide instructions and sign any required documentation.
Arrange suitable parking and any necessary permits or permissions for our vehicles to load and unload safely and lawfully.
Properly prepare and pack your goods, unless packing services have been specifically included in the contract.
Disconnect and prepare appliances and equipment prior to removal, unless otherwise agreed.
Remove, secure or make safe any fixtures, fittings or items that could cause damage or delay.
Advise us in advance of any fragile, valuable or special items requiring specific care or insurance arrangements.
You warrant that you are the owner of the goods or have full authority from the owner to enter into this contract and allow us to carry out the services.
We are not obliged to move, pack or store certain items, including but not limited to:
Hazardous, flammable, explosive, corrosive or toxic substances.
Illegal goods or items requiring special licences or permits.
Cash, securities, precious metals, jewellery, valuable collections, or irreplaceable documents.
Perishable or refrigerated goods, plants, animals or other living organisms.
Any item that is unsafe to move or transport with standard removal equipment.
If such items are included without our knowledge, we will not be liable for any loss or damage arising from them and may arrange for their removal, destruction or return at your cost.
Unless otherwise agreed in writing:
A deposit or full prepayment may be required to secure your booking.
The balance of all charges is payable no later than the start of the removal service or as stated on the invoice.
Payment must be made using a method we accept. We do not accept payment in cash where this would breach any legal or regulatory requirement.
If payment is not received when due, we may:
Withhold or suspend services until payment is made.
Charge interest on overdue amounts at a reasonable rate from the due date until payment is received.
Retain goods under our control as a lien for unpaid charges, and after reasonable notice, sell or dispose of them to recover amounts due.
You may cancel or postpone your booking by giving us written notice. Any cancellation or postponement may be subject to charges based on the notice period and our reasonable losses.
Unless otherwise stated in our quotation or confirmation, the following cancellation charges may apply:
More than 10 working days before the service date: no cancellation fee, any deposit may be refunded or credited at our discretion.
Between 5 and 10 working days before the service date: up to 50 percent of the quoted price may be charged.
Less than 5 working days before the service date, or on the service date itself: up to 100 percent of the quoted price may be charged.
If you request changes to the service date, times, locations or scope of work, we will use reasonable efforts to accommodate these, but cannot guarantee availability or that the original price will remain valid. Additional charges may apply.
We will make reasonable efforts to carry out the services on the agreed dates and times. However, times are not guaranteed and may be affected by traffic, weather, access issues or other circumstances beyond our reasonable control.
You are responsible for ensuring that suitable access is available at both collection and delivery points. This includes:
Clear access to the property for our vehicles.
Safe internal access including stairways, corridors and lifts.
Compliance with any building management requirements.
If access is restricted, delayed or unsafe, we may:
Apply additional charges for waiting time, extra staff, equipment or alternative arrangements.
Refuse to carry out part or all of the services where it would be unsafe or unlawful to proceed.
We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to your goods or property will be subject to the following limitations:
We are not liable for loss or damage arising from your own acts or omissions, inadequate packing by you or a third party, pre-existing defects, normal wear and tear, or inherent vice in the goods.
We are not liable for any indirect or consequential loss, including loss of profit, loss of income, loss of use, or emotional distress.
Our liability for loss or damage to goods while in our care will, unless otherwise agreed in writing or covered by additional insurance, be limited to a reasonable amount based on the value of the goods and the charges paid for the services.
In the event of damage to property such as walls, floors, fixtures or fittings, our liability will be limited to the cost of repair or making good, subject to reasonable wear and tear and any pre-existing condition.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.
You must inspect your goods and property as soon as reasonably possible following completion of the services. Any visible loss or damage which you believe has been caused by us must be reported to us in writing as soon as reasonably practicable and in any event within a reasonable time after delivery or completion.
We may request evidence of loss or damage, such as photographs, purchase receipts or professional assessments. You must provide all information we reasonably require to investigate and assess any claim.
We will not be liable for any claim unless you have paid all sums due under the contract.
We are required to comply with relevant waste and environmental regulations. We are not a general waste carrier and will only remove waste or unwanted items where this has been specifically agreed as part of the services.
Where we agree to remove items for disposal or recycling:
We will do so in accordance with applicable waste management legislation and duty of care requirements.
We may charge additional fees based on the type and volume of items and any costs imposed by disposal or recycling facilities.
We will not remove hazardous or prohibited waste, including chemicals, asbestos, clinical waste or electrical items that require specialist handling, unless expressly agreed and appropriately arranged.
You remain responsible for ensuring that any items presented to us for disposal are lawfully capable of being disposed of and do not breach any environmental or regulatory requirements.
Where storage services are provided or arranged by us, additional conditions may apply. Unless otherwise agreed:
Storage charges will be payable in advance, usually on a weekly or monthly basis.
Access to stored goods may be by appointment only and may incur handling fees.
If storage charges are not paid when due, we may exercise a lien over the stored goods and, after providing reasonable notice, may sell or dispose of them to recover unpaid amounts and associated costs.
We recommend that you maintain appropriate insurance cover for your goods during removal and storage. We may offer or arrange additional cover at your request, subject to acceptance by an insurer and payment of any applicable premiums.
Any additional insurance will be subject to separate terms and conditions provided by the insurer. Our liability under these Terms and Conditions is separate from and in addition to any insurance you may have in place.
We will collect and use personal data only to the extent necessary to manage enquiries, provide quotations, administer bookings, deliver services, process payments and meet our legal obligations.
Personal information will be handled securely and will not be sold to third parties. It may be shared with subcontractors and service providers involved in delivering the services, as well as with authorities where required by law.
We may terminate the contract immediately by written notice if:
You commit a serious breach of these Terms and Conditions.
You fail to pay any amount due and do not remedy the failure within a reasonable time after being asked to do so.
We reasonably believe that continuing the services would be unsafe, unlawful or expose us to unreasonable risk.
On termination, you will remain liable for all charges incurred up to the date of termination and any additional costs reasonably incurred by us as a result.
These Terms and Conditions and any dispute arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services provided.
If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
Any waiver of a breach of these Terms and Conditions must be in writing and signed by us. A waiver of one breach will not be considered a waiver of any later breach.
These Terms and Conditions, together with your quotation and booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or representations.
We may amend these Terms and Conditions from time to time. The version in effect at the time of your booking will apply to your contract unless we agree otherwise in writing.
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